FAQ

Your permit is only valid if both the Australian Disability Parking Permit and the ACROD Parking Program Card are displayed together.

Display your permit on the front dashboard of your vehicle. Your permit number and expiry date must be clearly visible when displayed.

Your ACROD Parking Permit is for your use only and must not be loaned or given to any other person.

It is illegal to reproduce, photocopy or tamper with an ACROD Parking Permit in any way.

Please use Accessible Parking Bays responsibly and courteously:

  • You may only park in accessible parking bays when the permit holder needs to enter or exit the vehicle.
  • If you do not use a mobility device, please consider using other close general parking bays if available.

All ACROD Parking Permits have an expiry date.

Depending on your circumstances you may be able to renew your permit.

Renewable permits are issued to applicants who have a severe walking restriction which is expected to last for the rest of their life despite treatment and therapy options.

Renewable permits are issued for two years.

Temporary permits are issued to applicants who have a severe walking restriction and their ability to walk is expected to improve, or may improve in the future.

Temporary Permits are issued for 6 to 12 months.

An ACROD Parking Permit is free.

The Government of Western Australia funds the ACROD Parking Program.

An ACROD permit holder may park in any signed Accessible Parking Bay.

You may only park in an Accessible Parking Bay when the permit holder needs to enter or exit the vehicle.

The following resources provide information on the location of Accessible Parking Bays:

You’re Welcome – AccessWA is a Western Australian access guide for people with disability and seniors.

Visit www.access.wa.com.au

The BlueBays app locates and shares information about the location and type of Accessible Parking Bays in both metropolitan and regional areas. Users can search for Accessible Parking Bays by postcode or address.

The BlueBays app is now available from the Apple app store and Google Play.

Renewable permits (grey)

Renewal notices are posted four weeks prior to the expiry of your ACROD Parking Permit.

It is important to notify the ACROD Parking Program if you change your address, to ensure you receive your renewal notice.

Please note, if you do not renew your permit within six months of the expiry date, you must re-apply using the Application Form .

Renew Form

The ACROD Parking Program may request a medical re-assessment to review your eligibility for a permit prior to renewal. Click here to Download the Medical Condition Review Form.

Temporary permits

Temporary permit holders are eligible for an extension of their ACROD Parking Permit if they still have a severe walking restriction

Please note:

The extension request must be for the same condition

Temporary permits can only be extended once

An extension cannot be granted if your temporary permit has expired by more than eight weeks. Download a Temporary Permit Extension Form.[PDF] .

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If a temporary permit holder still has a severe walking restriction near the expiry of their second temporary permit, they can apply for a new permit. You must download and complete a new Application Form .

Contact us.

Telephone 9242 5544 (Monday – Friday 9.00am – 4.30pm)

Please reference your Permit Number.

If your application for an ACROD Parking Permit is declined you may appeal the decision.

The appeals process is as follows:

You have three months in which to appeal a declined decision. This is from the date on the declined letter.

All appeals require a letter from the applicant to the External Assessment Committee requesting a review of the declined decision. The ACROD Parking Program recommends including additional information from doctors, specialists or occupational therapists about your walking ability.

Additional information may include;

  • Doctor or specialist reports
  • Further assessments
  • Supporting letters from therapists or other health professionals.

Please send the appeal letter and information to;

External Assessment Committee, PO Box 184, Northbridge WA 6865

All applicants will be notified that their appeal has been received and it will be considered to the next scheduled External Assessment Committee meeting. The committee meets as required, but no more than four times per year.

You are unable to re-appeal to the External Assessment Committee after a decision has been made on your application.

If your circumstances change g. your mobility decreases, you may make a new application to the ACROD Parking Program. The application would require additional information about your condition that has not previously been presented.

If you wish to speak with the Manager, ACROD Parking Program before proceeding with your appeal, please phone 9242 5544.

It will take a minimum of ten working days to receive your permit, from the date that the ACROD Parking Program receives your application.

Your ACROD Parking Permit can be used in all states and territories in Australia. For further information click here

If you are travelling overseas, we recommend you contact your destination to enquire about recognition of your ACROD Parking Permit.

Your interstate permit is recognised in Western Australia.

Your international disability parking permit is recognised in Western Australia only if it features the international symbol for access – a white graphic of a figure in a wheelchair, facing right.

An international visitor can apply for an ACROD Parking Permit.Click here to Download International Visitor Application Form

In order to receive a replacement ACROD Parking Permit, you must complete a Statutory Declaration confirming the loss of your original permit.

Lost Permit Statutory Declaration Form

Permit misuse is illegal and may result in an infringement.

The ACROD Parking Program may revoke a permit that has been misused.

Please note:

An ACROD Parking Permit is not transferable and can only be used by the permit holder. It is illegal to reproduce, photocopy or tamper with an ACROD Parking Permit in any way. To report misuse of a permit, please contact the ACROD Parking Program.

Email us to report misuse of permit .

Telephone 9242 5544 (Mon- Fri 9.00 – 4.30) Please note, the ACROD Parking Program cannot action anonymous reports of permit misuse.

Concerns about a problem with an Accessible Parking Bay

This information pertains to concerns about a problem with an Accessible Parking Bays and/or lack of monitoring and enforcement of Accessible Parking Bays.

Under the Local Government (Parking for People with Disabilities) Regulations 2014, only local governments have the power to issue parking infringements for misuse of an Accessible Parking Bay.

The ACROD Parking Program strongly encourages private property owners and local governments to enter into agreements that enable the local government to monitor and enforce the appropriate use of Accessible Parking Bays on private property.

What you can do

If the Accessible Parking Bay is on public property, contact the relevant local government to advise of your concern.

If the Accessible Parking Bay is on private property (for example, at a shopping centre), contact the property owner or manager to advise of your concern.

If you are unsatisfied with the response to your concern, you may be able to make a complaint under the Disability Discrimination Act 1992 (Cmwth). Complaints about restricted access to Accessible Parking Bays can be made to the Australian Human Rights Commission.

For further information contact the Australian Human Rights Commission www.humanrights.gov.au

Telephone: (02) 9284 9600

National Information Service: 1300 656 419

Concerns about the number & design of Accessible Parking Bays

The design and number of Accessible Parking Bays is specified in the Building Code of Australia. The Building Code of Australia aligns with the Disability (Access to Premises – Buildings) Standards 2010.

The required number of Accessible Parking Bays is specified as a ratio of the number of car parking spaces in a car park. This varies depending on the class of building.

For example:

A shop or other retail building (Class 6) must have one Accessible Parking Bay per 50 car parking spaces up to 1000 bays.

An office building for professional purposes (Class 5) is required to have one Accessible Parking Bay per 100 car parking spaces.

Hospitals (not out-patients) are required to have one Accessible Parking Bay per 100 car parking spaces. The Building Code of Australia recommends the minimum number of car parking spaces. The Guidelines on the Application of the Premises Standards acknowledge that a developer or manager can choose to provide a greater ratio of Accessible Parking Bays than is specified.

What you can do

If the parking facility is on public property, contact the relevant local government to advise of your concern.

If the parking facility is on private property (for example, at a shopping centre), contact the property owner or manager to advise of your concern.

If you are unsatisfied with the response to your concern, you may be able to make a complaint under the Disability Discrimination Act 1992 (Cmwth). Complaints about the provision of Accessible Parking Bays can be made to the Australian Human Rights Commission.

For further information contact the Australian Human Rights Commission www.humanrights.gov.au

Telephone: (02) 9284 9600

National Information Service: 1300 656 419

The Disability (Access to Premises – Buildings) Standards 2010 are reviewed every five years, and public submissions are welcome.

For further information contact Department of Industry, Innovation and Science

Telephone: (02) 6102 9636

The Australian Human Rights Commission may also provide advice on the development of the Disability (Access to Premises – Buildings) Standards. Access the website here

Telephone: (02) 9284 9600

National Information Service: 1300 656 419